NATIONAL CERTIFICATE: GENERIC (GENERAL) MANAGEMENT NQF LEVEL 5 (59201)

PURPOSE OF THIS PROGRAMME:

A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values. 

The skills, knowledge and understanding demonstrated within this qualification are essential for the creation of a talent pool of experienced and effective middle managers that represents the demographics of the South African society. This qualification will create a leadership cadre for the South African society throughout multiple industries and sectors both private and public.

 

TARGET GROUPS FOR THIS QUALIFICATION:

The learners will typically be managers who have other junior managers or team leaders reporting to them. In smaller organisations or entities, the managers could primarily be responsible for managing the supervisors and staff within their section, division or business unit.  

 

FOCUS:

A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen. The focus of this qualification is to enable learners to develop competence in a range of knowledge, skills, attitudes and values including:

Initiating, developing, implementing and evaluating operational strategies, projects and action plans, and where appropriate,
Recommending change within teams and/or the unit so as to improve the effectiveness of the unit.
Monitoring and measuring performance and applying continuous or innovative improvement interventions in the unit in order to attain
its desired outcomes, including customer satisfaction, and thereby contributing towards the achievement of the objectives and vision
Leading a team of first line managers, by capitalising on the talents of team members and promoting synergistic interaction between individuals and teams, to enhance individual, team and unit effectiveness in order to achieve the goals of the entity.
Building relationships using communication processes both vertically and horizontally within the unit, with superiors and with stakeholders across the value chain to ensure the achievement of intended outcomes.
Applying the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks in order to ensure the effectiveness and sustainability of the unit.
Enhancing the development of teams and team members through facilitating the acquisition of skills, coaching, providing career direction, and capitalising on diversity in the unit.

 

 

RATIONALE:

This qualification is intended to empower learners to acquire the knowledge, skills, attitudes and values required to operate confidently as individuals in South African communities and to respond to the challenging economic environment and constantly changing world of work. 

SCOPE:

The scope of generic management covers five domains: leadership, managing the environment, managing relations, managing knowledge and the practice of management. This qualification addresses each of these domains with generic competencies, so that it allows learning programmes to be contextualised for specific sectors and industries. It reflects a similar design to the FETC: Generic Management, in that it provides opportunities for learners to transfer between various specialisations within management. This leads to the strengthening of management competencies and will enable managers at this level to manage successfully systems, processes, resources, managers and teams in their various occupations and contexts. 

 

RECOGNITION OF PRIOR LEARNING:

The qualification can be achieved wholly or in part through recognition of prior learning in terms of the defined Exit Level Outcomes and/or individual unit standards. 
Evidence can be presented in various ways, including international and/or previous national qualifications, products, reports, testimonials mentioning functions performed, work records, portfolios and/or performance records. 
All such evidence will be judged in accordance with the general principles of assessment and the requirements for integrated assessment. 

CURRICULUM OVERVIEW & DETAILS:

For the full curriculum overview, please click on the following link http://regqs.saqa.org.za/showQualification.php?id=59201

  • Module 1:   Recruit and select candidates to fill defined positions (NQF Level 5) - 9 Credits
  • Module 2:   Use communication techniques effectively (NQF Level 5) - 8 Credits
  • Module 3:   Empowering team members (NQF Level 5) - 4 Credits
  • Module 4:   Conflict resolution (NQF Level 5) - 8 Credits
  • Module 5:   Conduct negotiations to deal with conflict situations (NQF Level 5) - 8 Credits
  • Module 6:   Intervention services (NQF Level 3) - 4 Credits
  • Module 7:   Victims of sexual offences (NQF Level 3) - 4 Credits
  • Module 8:   Analyse leadership and related theories in a work context (NQF Level 5) - 8 Credits
  • Module 9:   Manage the finances of a unit (NQF Level 5) - 8 Credits
  • Module 10: Create and manage an environment that promotes innovation (NQF Level 5) - 6 Credits 
  • Module 11: Formulate recommendations for a change process (NQF Level 5) - 6 Credits

  • Module 12: Develop, implement and evaluate a project plan (NQF Level 5) - 8 Credits
    • Module 13: Apply the principles of ethics to improve organisational culture (NQF Level 5) - 4 Credits

  • Module 14: Monitor, assess and manage risk (NQF Level 5) - 8 Credits
  • Module 15: Apply a systems approach to decision making (NQF Level 5) - 6 Credits
  • Module 16: Maintain workplace relationships (NQF Level 5) - 6 Credits
  • Module 17: Lead people development and talent management (NQF Level 5) - 8 Credits
  • Module 18: Apply principles and concepts of emotional intelligence (NQF Level 5) - 4 Credits
  • Module 19: Monitor and evaluate team members against performance standards (NQF Level 5) 8 Credits
  • Module 20: Monitor and evaluate team member standards (NQF Level 5) - 8 Credits
  • Module 21: Select and coach first line managers (NQF Level 5) - 8 Credits
  • Module 22: Apply mathematic analysis to economic information (NQF Level 5) - 6 Credits
  • Module 23: Build teams to achieve goals and objectives (NQF Level 5) - 6 Credits
  • Module 24: Apply the principle of ethics to improve organisational culture (NQF Level 5) - 5 Credits
  • Module 25:Manage a diverse work force to add value (NQF Level 5) - 6 Credits
  • Module 26: Apply the principles of knowledge management (NQF Level 5) - 6 Credits
  • Module 27: Domestic relationships counselling (NQF Level 4) - 3 Credits

 

MODULE 1 - RECRUIT AND SELECT CANDIDATES TO FILL DEFINED POSITIONS 

SCOPE:

This unit standard is intended for people who recruit and select people for defined positions within an organisation or the personnel recruitment industry. Persons credited with this unit standard are able to prepare, recruit and select suitable candidates according to ability and potential within an organisation and through the personnel recruitment industry. 

UNIT 1: PLAN AND PREPARE FOR RECRUITMENT AND SELECTION

Topic 1: Obtain information on the position
Topic 2: Select or design a selection procedure
Topic 3: Confirm the selection procedure as valid
Topic 4: Identify Resources and Methods Needed
Topic 5: Develop Selection Criteria and Control Procedures
Topic 6: Develop a Plan for Recruitment and Selection

UNIT 2: RECRUIT APPLICANTS

Topic 1: Conduct recruitment
Topic 2: Deal with responses
Topic 3: Do the initial screening
Topic 4: Implement corrective action if needed
Topic 5: Prepare a list of potential candidates
Topic 6: Manage an applicant database
Topic 7: Deal with unplanned events

UNIT 3: SELECT STAFF

Topic 1: Validate backgrounds and qualifications
Topic 2: Assess candidates against requirements of the positions
Topic 3: Interview candidates
Topic 4: Draw up and justify a shortlist of candidates
Topic 5: Make and justify selections
Topic 6: Give feedback to successful and unsuccessful candidates
Topic 7: Document records
Topic 8: Deal with unplanned events as needed

 

This course is aligned with the following Unit Standard:

Recruit and select candidates to fill defined positions

SAQA ID:12140, Level 5, 9 credits

DURATION: 1 Day

 

MODULE 2 - USE COMMUNICATION TECHNIQUES EFFECTIVELY 

SCOPE:

This learning programme is intended for all persons who need to use communication techniques effectively, the skills, values and knowledge reflected in this unit standard are required by people in all levels in an organisation. On completion of this learning programme employees can demonstrate an understanding of a range of oral and written communication techniques. They are able to effectively use these techniques as required during the course of their work.

UNIT 1: COMMUNICATION TECHNIQUES USED IN THE WORKPLACE

Topic 1: Communication Theory
Topic 2: Verbal Communication Techniques
Topic 3: Written communication techniques
Topic 4: Regulations, legislation, agreements, policies and standards

UNIT 2: LEAD DISCUSSIONS AND CHAIR MEETINGS

Topic 1: Types of meetings
Topic 2: Preparing for a meeting
Topic 3: Participants in a meeting
Topic 4: Physical arrangements for a meeting
Topic 5: Meeting agenda
Topic 6: Meeting minutes
Topic 7: Participating in formal meetings
Topic 8: Conducting a meeting
Topic 9: Dealing with difficulties in meetings
Topic 10: Dealing with conflict in a meeting
Topic 11: Following up on a meeting
Topic 12: Evaluating a meeting’s effectiveness
Topic 13: Leading discussions

UNIT 3: GENERATE A VARIETY OF WORKPLACE REPORTS

Topic 1: Identify the target audience and structure the report
Topic 2: Gather and analyse information for the report

UNIT 4: DELIVER PRESENTATIONS

Topic 1: Identify the target audience
Topic 2: Gather information and structure the presentation
Topic 3: Deliver the presentation

 

This course is aligned with the following Unit Standard:

Use communication techniques effectively

SAQA ID:12433, Level 5, 8 credits

DURATION: 1 Day

 

MODULE 3 - EMPOWERING TEAM MEMBERS

SCOPE:

On completion of this learning programme managers will achieve the following outcomes:

Recognising team member performance

Encouraging participation in decision-making

Delegating tasks

Reviewing decisions and the progress with delegated tasks

UNIT 1: RECOGNISE TEAM MEMBER PERFORMANCE

Topic 1: Identify the role, duties and responsibilities of each team member
Topic 2: Tell team members what they do well, what needs improvement and what is expected in the future
Topic 3: Measure all feedback against performance expectations
Topic 4: Give feedback at the time the event occurs
Topic 5: Ensure that feedback is honest, simple, specific and constructive
Topic 6: Deal with team members as valued and trusted members of the team

UNIT 2: ENCOURAGE PARTICIPATION IN DECISION MAKING

Topic 1: Include team members in decision making
Topic 2: Encourage team members to think of solutions to the problems
Topic 3: Work with the alternatives
Topic 4: Use debating when selecting the best solution

UNIT 3: DELEGATE TASKS

Topic 1: Analyse the work plan or task
Topic 2: Clearly communicate the delegated tasks to employees
Topic 3: Indicate the decision-making authority required to execute the task
Topic 4: Agree apon a regular feedback and reporting schedule
Topic 5: Establish a system to enable the flow of information by team members
Topic 6: Monitor the successful completion of delegated tasks
Topic 7: Give recognition to the successful achievement of delegated tasks

UNIT 4: REVIEW DECISIONS AND PERFORMANCE OF DELEGATED TASKS

Topic 1: Review the decisions taken to decide on their success in reaching the stated objectives
Topic 2: Confirm correct decisions and rescind or amend incorrect decisions
Topic 3: Review delegated tasks with the person to whom it is delegated
Topic 4: Draw up alternative plans of action

 

This course is aligned with the following Unit Standard:

Empower team members through recognising strengths, encouraging participation in decision making and delegating tasks

SAQA ID:15224, Level 5, 4 credits

DURATION: 1 Day

 

MODULE 4 - INTERPRET AND MANAGE CONFLICT WITHIN THE WORKPLACE

SCOPE:

The person credited with this unit standard is able to identify and manage the resolution of personal conflict between persons or parties. The main focus will be on the workplace although the same principles can be used elsewhere. 

UNIT 1: DESCRIBE THE MAIN SOURCES OF CONFLICT

Topic 1: Draw up a list of possible sources of conflict
Topic 2: Discuss the positive and negative characteristics of conflict
Topic 3: Explain organisational conflict modes
Topic 4: Use transactional analysis to describe interpersonal conflict

UNIT 2: EXPLAIN CONFLICT MANAGEMENT TECHNIQUES

Topic 1: Explain business conflict modes
Topic 2: Explain steps to manage conflict
Topic 3: Explain the route of conflict towards resolution

UNIT 3: DESCRIBE THE ACTION PLAN AND STRATEGIES TO MANAGE CONFLICT                         

Topic 1: List the methods to resolve conflict – Labour Relations Act  

Topic 2: Choose and justify the strategy to resolve a particular conflict      
Topic 3: Explain the role of policies and procedures to prevent/resolve conflict

UNIT 4: EXPLAIN THE ATTRIBUTES OF AN EFFECTIVE CONFLICT MANAGER                              

Topic 1: List the personal attributes of a good conflict manager
Topic 2: Do a skills audit to identify development needs
Topic 3: List the negative attributes to avoid or control

 

This course is aligned with the following Unit Standard:

Interpret and Manage Conflict within the workplace

SAQA ID: 114226, Level 5, 8 credits

DURATION:1 day (8 hours)

 

MODULE 5 - CONDUCT NEGOTIATIONS TO DEAL WITH CONFLICT SITUATIONS

SCOPE:

This unit standard is intended for people who negotiate in dealing with conflict situations. A learner credited with this standard will be able to prepare for negotiations; conduct negotiations; conclude negotiations; and evaluate negotiations

UNIT 1: PREPARE FOR NEGOTIATIONS

Topic 1: Identify and deal with administrative arrangements
Topic 2: Explain the purpose of negotiation and identify issues and priorities
Topic 3: Identify negotiation strategies and processes
Topic 4:Identify and motivate negotiation ranges for issues
Topic 5: Identify and inform stakeholders
Topic 6: Take and initiate actions when obtaining mandates
Topic 7: Collate and share information about issues with all parties
Topic 8: Anticipate the negotiation process and identify, select and motivate tactics

UNIT 2: ENGAGE IN NEGOTIATIONS

Topic 1: Explain and align behaviour and conduct during negotiations
Topic 2: Conduct negotiations
Topic 3: Facilitate the negotiation process
Topic 4: Identify, explain and explore relevant options
Topic 5: Conduct negotiations, take action and obtain an amended mandate
Topic 6: Present, explain and motivate the negotiated outcomes
Topic 7: Record proceedings and interim outcomes

UNIT 3: FINALISE NEGOTIATIONS AND COMMUNICATE AGREEMENTS

Topic 1: Finalise agreements verbally
Topic 2: Record final agreements
Topic 3: Disseminate and make final agreements accessible

UNIT 4: EVALUATE NEGOTIATION PROCESSES

Topic 1: Evaluate negotiation processes
Topic 2: Identify and record opportunities and mechanisms for improvement
Topic 3: Seek and analyse participant’s reaction

 

This course is aligned with the following Unit Standard:

Conduct negotiations to deal with conflict situations

SAQA ID: 117853, Level 5, 8 credits

DURATION: 1 day (8 hours)

MODULE 6 - IDENTIFY SERVICES AND PROVIDE SUPPORT TO CHILDREN AND YOUTH VICTIMS OF ABUSE AND NEGLECT

SCOPE:

This unit standard is for candidates whose activities bring them in contact with children and youth, or who have a responsibility to respond to children and youth who have been victimised or are at risk of abuse. These learners will be involved in a wide range of organisations and groups inside and outside of social services.

UNIT 1: SETTING THE SCENE: THE CONTEXT OF CHILD AND YOUTH VICTIMISATION

Topic 1: Defining the terms
Topic 2: The extent of the problem
Topic 3: The nature and dynamics of child and youth abuse and neglect
Topic 4: The cycle of physical and emotional abuse
Topic 5: The cycle of coercion in sexual abuse

UNIT 2: UNDERSTANDING CHILD ABUSE AND NEGLECT

Topic 1: What is child abuse?
Topic 2: General signs and symptoms of child abuse and neglect
Topic 3: Specific signs and symptoms of physical, emotional and sexual abuse and neglect
Topic 4: Risk factors contributing to child abuse and neglect
Topic 5: Child abuse, neglect and HIV

UNIT 3: THE LEGAL FRAMEWORK

Topic 1: An overview of laws that protect children and youth
Topic 2: Rights and responsibilities of children and caregivers
Topic 3: The legal process: What happens when a child is abused?
Topic 4: The responsibilities of the service providers

UNIT 4: EARLY INTERVENTION AND SUPPORT FOR CHILD ABUSE SURVIVORS

Topic 1: Our attitudes and beliefs about child abuse
Topic 2: Helping and supporting child abuse survivors
Topic 3: Organisations that can help
Topic 4: How to refer a child abuse survivor

 

This course is aligned with the following Unit Standard:

Identify services and provide support to children and youth victims of abuse and neglect

SAQA ID: 119722, Level 3, 4 credits

DURATION: 1 Day (8 hours)

MODULE 7 - PROVIDE SUPPORT TO VICTIMS OF SEXUAL OFFENCES

SCOPE:

The purpose of this unit standard is to equip learners with a thorough understanding of the occurrence of sexual offences in South Africa. The qualifying learner will be able to demonstrate a sound knowledge of the nature, types and impact of sexual offences in the South African context. The learner will be able to provide initial support to victims and refer, using suitable referral systems.

UNIT 1: SEXUAL ABUSE IN CONTEXT

Topic 1: Sexual abuse: a growing crisis
Topic 2: Understanding sexual offences
Topic 3: The cycle of sexual abuse
Topic 4: Our attitudes and beliefs – making it better or worse?

UNIT 2: THE IMPACT OF SEXUAL ABUSE

Topic 1: The Overview: the impact on the individual, interpersonal relationships and society
Topic 2: The impact on the individual
Topic 3: The impact on interpersonal relationships
Topic 3:The challenges male survivors face
Topic 4: The impact on society

UNIT 3: TAKE CARE OF SURVIVORS AND THEIR CAREGIVERS

Topic 1: The legal route
Topic 2: Giving support to survivors – the role of the caregiver
Topic 3: Self-care for the survivor
Topic 4: Where to find support for survivors

UNIT 4: UNDERSTANDING PERPRETATORS

This course is aligned with the following Unit Standard:

Provide support to victims of sexual offences

SAQA ID: 119725, Level 3, 4 credits

DURATION: 1 day (8 hours)

 

MODULE 8 - ANALYSE LEADERSHIP AND RELATED THEORIES IN A WORK CONTEXT

SCOPE:

This Unit Standard will be useful to employees who are working within the public sector, local government, commercial or community environment. It will enable learners to gain insight into the role of leadership within a work context, and thus providing them with the skills and knowledge to add value to one's job. This unit standard will also provide value to public officials who are involved in integrated development planning or public sector management and administration specialists. 


The qualifying learner is capable of explaining the concept of leadership, differentiating between leadership and management, analysing and comparing leadership theories, applying the different roles and qualities of leadership in a work context. 

UNIT 1: EXPLAIN THE CONCEPT OF LEADERSHIP

Topic 1: Identify and explain leadership
Topic 2: Differentiate roles and qualities of leaders and managers

UNIT 2: DIFFERENTIATE BETWEEN LEADERSHIP AND MANAGEMENT

Topic 1: Define and differentiate leadership and management                
Topic 2: Explain the concepts of accountability and responsibility
Topic 3: Compare the role of a leader and manager

UNIT 3: ANALYSE LEADERSHIP THEORIES

Topic 1: Identify theories of leadership

UNIT 4: APPLY THE ROLES AND QUALITIES OF LEADERSHIP

Topic 1: Analyse roles (functions) and qualities within leadership contexts              
Topic 2: Leadership styles of great leaders and role models

 

This course is aligned with the following Unit Standard:

Analyse leadership and related theories in a work context

SAQA ID: 120300, Level 5, 8 credits

DURATION: 1 day (8 hours)

MODULE 9 - MANAGE THE FINANCES OF A UNIT

SCOPE:

This learning programme is intended for all persons who need to manage the finances of a unit. This unit standard is intended for managers in all economic sectors. These managers will typically be second level managers such as a head of department, section heads or divisional heads who may have more than one team reporting to them.

UNIT 1: UNDERSTAND THE KEY CONCEPTS OF MANAGERIAL FINANCE

Topic 1: The accounting cycle
Topic 2: The role of budgeting and forecasting in strategic planning
Topic 3: The financial reports published in the organisation

UNIT 2: INTERPRET FINANCIAL STATEMENTS

Topic 1: Analyse financial statements
Topic 2: Apply Ratios to measure profitability and liquidity
Topic 3: Apply ratios to measure working capital and asset utilisation

UNIT 3: DESCRIBE AND PREPARE FINANCIAL FORECASTS

Topic 1: Identify types and forecasts of financial forecasts
Topic 2: Identify sources of financial forecasts
Topic 3: Outline factors in preparing financial forecasts
Topic 4: Incorporate factors in the preparation of financial forecasts
Topic 5: Analyse financial forecasts to determine viability

UNIT 4: DRAFT BUDGETS ACCORDING TO THE OPERATIONAL PLANS

Topic 1: Link budget plans to operational objectives
Topic 2: Establish operational objectives
Topic 3: Formulate the budget
Topic 4: Review and modify the drafted budget

UNIT 5: SUPERVISE FINANCIAL MANAGEMENT OF A UNIT

Topic 1: Adhere and agree to monitoring systems
Topic 2: Monitor expenditure reports
Topic 3: Implement corrective action were necessary

 

This course is aligned with the following Unit Standard:

Manage the finances of a unit

SAQA ID: 252040, Level 5, 8 credits

DURATION:1 day (8 hours)

MODULE 10 - CREATE AND MANAGE AN ENVIRONMENT THAT PROMOTES INNOVATION

SCOPE:

This unit standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them. The qualifying learner is capable of analysing own unit in terms of opportunities for innovation, demonstrating understanding of the techniques that promote creativity, developing a plan for creating an environment conducive to innovation, leading a team through a creative thinking process. 

UNIT 1: ANALYSE OPPORTUNITIES FOR INNOVATION

Topic 1: Features of an innovative environment

UNIT 2: UNDERSTAND TECHNIQUES FOR PROMOTING CREATIVITY

Topic 1: Identify creativity and innovation techniques
Topic 2: Explain the techniques for promoting creativity

UNIT 3: DEVELOP A PLAN FOR CREATING AN INNOVATIVE ENVIRONMENT

Topic 1: Describe the role of the manager in innovation
Topic 2: Plan to create an innovative environment

UNIT 4: LEAD A TEAM THROUGH A CREATIVE THINKING PROCESS

Topic 1: Apply techniques for promoting innovation and creativity
Topic 2: Generate alternative solutions
Topic 3: Select the best alternative solutions
Topic 4: Develop a concept for implementation
Topic 5: Record the concept and communicate it for implementation

 

This course is aligned with the following Unit Standard:

Create and manage an environment that promotes innovation

SAQA ID: 252020, Level 5, 6 credits

DURATION:1 day (8 hours)

MODULE 11 - FORMULATE RECOMMENDATIONS FOR A CHANGE PROCESS

SCOPE:

On completion of this learning programme the qualifying learner will be capable of:

  • Demonstrating knowledge of and insight into the need for change within the context of environment change
  • Analysing an area requiring a change process
  • Selecting a model for implementing a change management process
  • Formulating recommendations on implementing the change process

UNIT 1: UNDERSTAND THE NEED FOR CHANGE

Topic 1: Explain the nature of change and its impact on organisational sustainability

Topic 2: Motivate the need for change

UNIT 2: ANALYSE AN AREA REQUIRING THE IMPLEMENTATION OF A CHANGE PROCESS

Topic 1: Identify the need for change in a unit

Topic 2: Present the results of a SWOT analysis to substantiate the change process

UNIT 3: SELECT A MODEL FOR IMPLEMENTING A CHANGE MANAGEMENT PROCESS

Topic 1: Describe the characteristics of change models

Topic 2: Describe the reasons for selecting the model

UNIT 4: FORMULATE RECOMMENDATIONS ON IMPLEMENTING THE CHANGE PROCESS

Topic 1: Present the change management plan

Topic 2: Propose actions for managing the anticipated Human responses to the change process

Topic 3: Motivate the role and competencies of the change leader

 

This course is aligned with the following Unit Standard:

Formulate recommendations for a change process

SAQA ID: 252021, Level 5, 8 credits

DURATION:1 day (8 hours)

MODULE 12 - DEVELOP, IMPLEMENT AND EVALUATE A PROJECT PLAN

SCOPE:

This Unit Standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them.

On completion of this learning programme the qualifying learner will be capable of:

  • Selecting a work-based project for a unit
  • Scoping a work-based project for a unit
  • Developing a project plan
  • Developing tools to measure key performance parameters

UNIT 1: SELECT A WORK BASED PROJECT FOR A UNIT

Topic 1: Consider project alternatives

Topic 2: Motivate the decision on the preferred alternative

UNIT 2: SCOPE A WORK-BASED PROJECT FOR A UNIT

Topic 1: Define the scope of work and deliverables

Topic 2: Determine the principal work activities

Topic 3: Identify and analyse the potential risks

Topic 4: Describe the change processes essential to the project success

UNIT 3: DEVELOP A PROJECT PLAN

Topic 1: Describe the overall objectives of the plan

Topic 2: Describe the project stakeholders

Topic 3: Develop a work breakdown structure

Topic 4: Stipulate and Communicate the project activities, Performance levels and quality criteria

Topic 5: Check the project plan

UNIT 4: DEVELOP TOOLS TO MEASURE KEY PERFORMANCE PARAMETERS

Topic 1: Develop a Gantt Chart

Topic 2: Develop a budget

Topic 3: Develop quality parameters

Topic 4: Communicate the measurement tools

UNIT 5: IMPLEMENT THE PLAN AND EVALUATE PROJECT PROGRESS

Topic 1: Monitor and evaluate project implementation

Topic 2: Monitor project results

Topic 3: Identify and analyse deviations from the project plan

Topic 4: Implement corrective actions

Topic 5: Evaluate results against the scope and objectives of the projects

 

MODULE 13 - APPLY THE PRINCIPLES OF ETHICS TO IMPROVE ORGANISATIONAL CULTURE

SCOPE:

This unit standard is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads, who may have more than one team reporting to them. 


The qualifying learner is capable of applying the concept of best practice to the unit, analysing current practices in the unit in relation to identified best practices, deciding on the best practices to be adopted in the unit, formulating recommendations for implementing best practice, drawing up a plan for implementing best practice. 

UNIT 1: APPLY THE CONCEPT OF BEST PRACTICE TO A UNIT

Topic 1: Explain the concept of best practice

Topic 2: Identify best practices that are relevant to a unit

Topic 3: Define world class practices in identified best practices

UNIT 2: ANALYSE CURRENT PRACTICES IN A UNIT

Topic 1: Compare current practices in a unit with best practice

Topic 2: Evaluate current product/service reliability

Topic 3: Identify best opportunities for maximum gain for a unit

UNIT 3: DECIDE ON THE BEST PRACTICES TO BE ADOPTED

Topic 1: Describe the performance outcomes to be achieved

Topic 2: Describe the current practices to be retained

Topic 3: Describe the best practices to be introduced

UNIT 4: FORMULATE RECOMMODATIONS AND DRAW UP A PLAN FOR IMPLEMENTING BEST PRACTICES

Topic 1: Describe the recommendations

Topic 2: Present the recommendations

Topic 3: Communicate the recommendations to stakeholders

Topic 4: Describe the change processes required to support implementation

Topic 5: Identify the resources required

Topic 6: Create a plan to implement best practices

Topic 7: Plan with reasonable contingencies

Topic 8: Monitor, record and evaluate the implementation

 

This course is aligned with the following Unit Standard:

Evaluate current practices against best practice

SAQA ID: 252024, Level 5, 4 credits

DURATION:1 day (8 hours)

MODULE 14 - MONITOR, ASSESS AND MANAGE RISK

SCOPE:

The qualifying learner will capable of demonstrating an understanding of business processes and potential risks to a unit, identifying potential risks and assessing the impact thereof in a unit, developing contingency plans for managing risk, testing and revising contingency plans. 

UNIT 1: UNDERSTAND POTENTIAL RISKS TO A UNIT         

Topic 1: Concept of risk

Topic 2: Factors that could constitute risks to a unit

Topic 3: Role of organisational Policies and procedure     

UNIT 2: IDENTIFY POTENTIAL RISKS AND ASSESS IMPACT IN A UNIT

Topic 1: Identify potential risk factors for critical processes                                                          

Topic 2: Identify possible scenarios that could constitute a risk                                                     

Topic 3: Perform an analysis to rate the impact of each scenario                                                                                               

UNIT 3: DEVELOP CONTINGENCY PLANS FOR MANAGING RISK                   

Topic 1: Develop contingency plans in accordance with organisational policies and procedures

Topic 2: Communicate contingency plans to relevant stakeholders

Topic 3: Distribute and store contingency plans 

UNIT 4: TEST AND REVISE CONTINGENCY PLANS               

Topic 1: Test contingency plans

Topic 2: Document recommendations on improvements to contingency plans

This course is aligned with the following Unit Standards:

Monitor, assess and manage risk

SAQA ID: 252025 Level 5, 8 credits

DURATION: 1 day (8 hours)

 

MODULE 15 - APPLY A SYSTEMS APPROACH TO DECISION MAKING

SCOPE:

This learning programme is intended for all persons who need to apply a systems approach to decision making. This unit standard is intended for managers in all economic sectors.

UNIT 1: APPLY CRITICAL AND ANALYTICAL SKILLS TO ANALYSE A PROBLEM

Topic 1: Apply critical and analytical skills to analyse and define a problem

UNIT 2: ENGAGE WITH STAKEHOLDERS IN ANALYSING THE PROBLEM AND DEVELOPING SOLUTIONS

Topic 1: Communicate the purpose of consultation to stakeholders

Topic 2: Explain the processes for analysing and generating ideas

Topic 3: Obtain participation of stakeholders

Topic 4: Obtain participation of team members

Topic 5: Recognise and respect ideas, values and perspectives

UNIT 3: SELECT FEASIBLE SOLUTIONS THROUGH A SYSTEMS APPROACH

Topic 1: Analyse inputs from stakeholders

Topic 2: Prioritise identified solutions

Topic 3: Select a solution

UNIT 4: FORMULATE AND COMMUNICATE THE DECISION

Topic 1: Formulate the decision on addressing the problem

Topic 2: Describe the actions required to implement the decision

Topic 3: Describe the change processes required to support the implementation

Topic 4: Communicate the decision

 

This course is aligned with the following Unit Standard:

Apply a systems approach to decision making

SAQA ID: 252026, Level 5, 6 credits

DURATION: 1 day (8 hours)

 

MODULE 16 - DEVISE AND APPLY STRATEGIES TO ESTABLISH AND MAINTAIN WORKPLACE RELATIONSHIPS

SCOPE:

On completion of this learning programme employees will achieve the following outcomes:

Liaising and networking with internal and external stakeholders.

Devising and applying a strategy to establish constructive relationships with team members in a unit.

Devising and applying a strategy to establish constructive relationships with managers.

Identifying and minimising personal conflict in the workplace.

UNIT 1: LIAISE AND NETWORK WITH STAKEHOLDERS

Topic 1: Identify or create opportunities for networking

Topic 2: Establish new contacts

Topic 3: Implement avenues for communicating with stakeholders

UNIT 2: DEVELOP RELATIONSHIPS WITH TEAM MEMBERS

Topic 1: Develop a strategy through a consultative process

Topic 2: Identify and use opportunities for team member discussions

Topic 3: Offer feedback and advise to team members

Topic 4: Inform team members about developments and changes

UNIT 3: ESTABLISH RELATIONSHIPS WITH MANAGERS

Topic 1: Keep managers informed

Topic 2: Consult with managers in a unit

Topic 3: Promote constructive relationships and interaction

Topic 4: Raise concerns of the quality of work

Topic 5: Present information to the managers

UNIT 4: IDENTIFY AND MINIMISE PERSONAL CONFLICT

Topic 1: Promote the orderly resolution of conflict

Topic 2: Take actions to resolve potential and actual conflict

Topic 3: Refer conflict situations to appropriate managers where required

 

This course is aligned with the following Unit Standard:

Devise and apply strategies to establish and maintain workplace relationships

SAQA ID: 252027, Level 5, 6 credits

DURATION: 1 day (8 hours)

 

MODULE 17 - LEAD PEOPLE DEVELOPMENT AND TALENT MANAGEMENT

SCOPE:

On completion of this learning programme managers will achieve the following outcomes:

Analysing education, training and development needs of members of a unit.

Recording the results of the training needs analysis.

Compiling a people development plan for a work unit.

Managing the implementation of a people development plan for a unit. 

UNIT 1: ANALYSE EDUCATION, TRAINING AND DEVELOPMENT NEEDS OF TEAM MEMBERS

Topic 1: Determine the skills gaps and training needs of staff

Topic 2: Integrate the results from performance appraisals

Topic 3: Use the organisational talent management strategy

Topic 4: Obtain stakeholder input to reach agreement

UNIT 2: RECORD THE RESULTS OF A TRAINING NEEDS ANALYSIS

Topic 1: Record the development needs of staff

Topic 2: Relate the development needs to the career development paths

Topic 3: Link the development needs to the talent management strategy

Topic 4: Communicate the report on the training needs analysis

UNIT 3: COMPILE A PEOPLE DEVELOPMENT PLAN FOR A UNIT

Topic 1: Motivate the types of learning programmes described in the plan

Topic 2: Link the objectives and outcomes of the planned learning programmes

Topic 3: Stipulate the responsibilities for the implementation of a plan

Topic 4: Motivate the role of the unit manager into talent management and people development

Topic 5: Align the plan to the legal framework and internal requirements

Topic 6: Reflect commitment to promoting life-long learning

UNIT 4: MANAGE THE IMPLEMENTATION OF THE PDP OF A UNIT

Topic 1: Monitor the implementation of the PDP

Topic 2: Analyse implementation reports

Topic 3: Integrate the evaluation of learners and other parties into final evaluation report

 

This course is aligned with the following Unit Standard:

Lead people development and talent management

SAQA ID: 252029, Level 5, 8 credits

DURATION: 1 day (8 hours)

MODULE 18 - APPLY PRINCIPLES AND CONCEPTS OF EMOTIONAL INTELLIGENCE

SCOPE:

On completion of this learning programme the qualifying learner will be capable of: 

Demonstrating knowledge and understanding of the principles and concepts of emotional intelligence in respect of life and work relations.

Analysing the role of emotional intelligence in interpersonal and intrapersonal relationships in life and work situations.

Analysing the impact of emotional intelligence on life and work interactions

Evaluating own level of emotional intelligence in order to determine development areas. 

UNIT 1: PRINCIPLES AND CONCEPTS OF EMOTIONAL INTELLIGENCE

Topic 1: The principles of emotional intelligence

Topic 2: The concepts of emotional intelligence

UNIT 2: ANALYSE THE ROLE OF EI IN RELATIONSHIPS

Topic 1: Personal and interpersonal competencies – interactions in life and work situations

Topic 2: Techniques for giving and receiving feedback

UNIT 3: ANALYSE THE IMPACT OF EI ON INTERACTIONS

Topic 1: Positive and negative impact of emotional intelligence

Topic 2: Consequences of applying emotional intelligence

UNIT 4: EVALUATE OWN LEVEL OF EI FOR DEVELOPMENT

Topic 1: Analyse own responses to life and work situations

Topic 2: Analyse strengths and weaknesses

Topic 3: Techniques for improving own emotional intelligence

Topic 4: Communicate the measurement tools

 

This course is aligned with the following Unit Standard:

Apply principles and concepts of emotional intelligence

SAQA ID: 252031, Level 5, 4 credits

DURATION: 1 day (8 hours)

 

MODULE 19 - DEVELOP, IMPLEMENT AND EVALUATE AN OPERATIONAL PLAN

SCOPE:

On completion of this learning programme the qualifying learner will be capable of: 

Developing an operational plan for a unit

Implementing an operational plan

Monitoring, measuring and evaluating the achievement of goals and objectives

UNIT 1: DEVELOP OPERATIONAL STRATEGIES FOR A UNIT

Topic 1: Examine the strategic plan of the organisation

Topic 2: Develop operational strategies

Topic 3: Align the operational strategy

Topic 4: Develop goals, objectives and performance standards

Topic 5: Involve stakeholders to obtain their commitment

UNIT 2: DEVELOP AN OPERATIONAL PLAN FOR A UNIT

Topic 1: Develop the operational plan

Topic 2: Validate measurable parameters

Topic 3: Describe monitoring systems

Topic 4: Obtain feedback on the operational plan

UNIT 3: IMPLEMENT AN OPERATIONAL PLAN

Topic 1: Implement the operational plan

Topic 2: Use available resources optimally

Topic 3: Encourage the use of control measures

UNIT 4: MONITOR, MEASURE AND EVALUATE THE ACHIEVEMENT OF GOALS AND OBJECTIVES

Topic 1: Monitor the performance of the unit

Topic 2: Conduct performance reviews of team members

Topic 3: Implement recommendations on corrective action

Topic 4: Evaluate results

               

This course is aligned with the following Unit Standard:

Develop, implement and evaluate an operational plan

SAQA ID: 252032, Level 5, 8 credits

DURATION:1 day (8 hours)

 

MODULE 20 - FORMULATE RECOMMENDATIONS FOR A CHANGE PROCESS

SCOPE:

On completion of this learning programme the qualifying learner will be capable of:

Formulating performance standards for team members in a unit.

Establishing systems for monitoring performance of team members.

Preparing for a performance review of a team member.

Conducting performance review interview.

UNIT 1: UNDERSTAND THE NEED FOR CHANGE

Topic 1: Explain the nature of change and its impact on organisational sustainability

Topic 2: Motivate the need for change

UNIT 2: ANALYSE AN AREA REQUIRING THE IMPLEMENTATION OF A CHANGE PROCESS

Topic 1: Identify the need for change in a unit

Topic 2: Present the results of a SWOT analysis to substantiate the change process

UNIT 3: SELECT A MODEL FOR IMPLEMENTING A CHANGE MANAGEMENT PROCESS

Topic 1: Describe the characteristics of change models

Topic 2: Describe the reasons for selecting the model

UNIT 4: FORMULATE RECOMMENDATIONS ON IMPLEMENTING THE CHANGE PROCESS

Topic 1: Present the change management plan

Topic 2: Propose actions for managing the anticipated human responses to the change process

Topic 3: Motivate the role and competencies of the change leader

               

This course is aligned with the following Unit Standard:

Formulate recommendations for a change process

SAQA ID: 252021, Level 5, 8 credits

DURATION:1 day (8 hours)

 

MODULE 21 - SELECT AND COACH FIRST LINE MANAGERS

SCOPE:

On completion of this learning programme the qualifying learner will be capable of: 

Selecting a first line manager for a specific position.

Planning the coaching process of a first line manager.

Coaching selected first line manager.

Monitoring and measuring the results of coaching sessions. 

UNIT 1: SELECT A FIRST LINE MANAGER FOR A SPECIFIC POSITION

Topic 1: Conduct an analysis of the job profile

Topic 2: Describe the selection and weighting criteria

Topic 3: Undertake liaison with HR

Topic 4: Use various selection techniques to create a shortlist

Topic 5: Take decisions and make offers to the selected manager

UNIT 2: PLAN THE COACHING PROCESS

Topic 1: Draw up a plan and schedule

Topic 2: Prepare records of expected performance against KRA’s

Topic 3: Implement a system for record keeping

UNIT 3: COACH THE SELECTED FIRST LINE MANAGER

Topic 1: Explain the coaching process

Topic 2: Discuss the performance against the KRA’s

Topic 3: Give feedback

Topic 4: Agree apon and record gaps and actions

UNIT 4: MONITOR AND MEASURE THE RESULTS OF COACHING SESSIONS

Topic 1: Monitor the actions agreed to at a coaching session

Topic 2: Give feedback and agree on corrective actions

Topic 3: Take follow up action as required

               

This course is aligned with the following Unit Standard:

Select and coach first line managers

SAQA ID: 252035, Level 5, 8 credits

DURATION: 1 day (8 hours)

MODULE 22 - APPLY MATHEMATICAL ANALYSIS TO ECONOMIC INFORMATION

SCOPE:

On completion of this learning programme the qualifying learner will be capable of: 

Using mathematical techniques to collect and organise data.

Applying mathematical analysis to calculate and represent financial and economic data.

Applying mathematical analysis to indicate economic relationships. 

UNIT 1: USE MATHEMATICAL TECHNIQUES TO COLLECT AND ANALYSE DATA

Topic 1: Select methods for working with financial and economic data

Topic 2: Collect financial and demographic data

Topic 3 : Record financial and demographic data

UNIT 2: APPLY MATHEMATICAL TECHNIQUES TO CALCULATE AND REPRESENT DATA

Topic 1: Calculate averages and standard deviations

Topic 2: Calculate the lines of best fit

Topic 3: Perform calculations relating to the time value of money

Topic 4: Represent data collected and calculations in a graphical format

UNIT 3: APPLY MATHEMATICAL ANALYSIS TO INDICATE ECONOMIC RELATIONSHIPS

Topic 1: Indicate economic relationships through graphical representation

Topic 2: Accurate graphical representations and numerical summaries

Topic 3: Make projections on the basis of mathematical analysis

               

This course is aligned with the following Unit Standard:

Apply mathematical analysis to economic information

SAQA ID: 252036, Level 5, 6 credits

DURATION: 1 day (8 hours)

 

MODULE 23 - BUILD TEAMS TO ACHIEVE GOALS AND OBJECTIVES

SCOPE:

On completion of this learning programme the qualifying learner will be capable of: 

Demonstrating knowledge of and insight into the theory of teams and the importance of teams in workplace activities.

Applying the theory of teams to team dynamics.

Explaining the process of building teams.

Analysing the role of team leader in promoting team effectiveness.

Evaluating the effectiveness of a team and propose ways to improve team effectiveness. 

UNIT 1: THEORY OF TEAMS

Topic 1: Compare the characteristics of a team and team interaction

Topic 2: Describe the types of teams

Topic 3: Motivate the importance of teams for achieving workplace goals

UNIT 2:  APPLY THE THEORY OF TEAMS TO TEAM DYNAMICS

Topic 1: Explain the dynamics of teams

Topic 2: Analyse the reasons for disagreements and conflict in a team

Topic 3: Identify unique challenges presented by different types of teams

UNIT 3: EXPLAIN THE PROCESS OF BUILDING TEAMS

Topic 1: Explain the steps in the process of building teams

Topic 2: Analyse the stages of team development

UNIT 4: ANALYSE THE ROLE OF THE TEAM LEADER IN BUILDING TEAMS

Topic 1: Explain the role of the team leader

Topic 2: Consider the impact of leadership styles

Topic 3: Techniques for managing team dynamics

UNIT 5: EVALUATE AND IMPROVE THE EFFECTIVENESS OF A TEAM

Topic 1: Evaluate the functioning of a team

Topic 2: Develop an action plan to improve the effectiveness of a team

               

This course is aligned with the following Unit Standard:

Build teams to achieve goals and objectives

SAQA ID: 252037, Level 5, 6 credits

DURATION: 1 day (8 hours)

 

MODULE 24 - APPLY THE PRINCIPLE OF ETHICS TO IMPROVE ORGANISATIONAL CULTURE

SCOPE:

On completion of this learning programme the qualifying learner is capable of: 

Demonstrating understanding of the relationship between values, ethics and organisational culture and its impact on achieving goals and objectives.

Applying the concept of corporate ethics to a unit.

Analysing the unit in relation to the principles of corporate ethics.

Formulating recommendations for promoting organisational values, the code of conduct and ethical practices within a unit and entity. 

UNIT 1: UNDERSTAND THE RELATIONSHIP BETWEEN VALUES, ETHICS AND ORGANISATIONAL CULTURE

Topic 1: Relationship between personal values, organisational ethics and organisational culture

Topic 2: Conflicts between personal values and organisational values and ethical codes

Topic 3: Impact of organisational values and culture on the organisation’s triple bottom line

UNIT 2: APPLY THE CONCEPT OF CORPORATE ETHICS TO A UNIT

Topic 1: Explain the imperatives for ethical conduct in South African organisations

Topic 2: Analyse the role of corporate governance within an organisation

Topic 3: Analyse ethical practices of a unit

UNIT 3: ANALYSE A UNIT IN RELATION TO THE PRINCIPLES OF CORPORATE ETHICS

Topic 1: Select an instrument for analysing individual and organisational conduct

Topic 2: Apply an instrument to gather and record information

Topic 3: Evaluate the current state in a unit

UNIT 4: FORMULATE RECOMMENDATIONS FOR STRENGTHENING SHARED ORGANISATIONAL VALUES AND ETHICAL PRACTICES

Topic 1: Prepare an implementation plan

Topic 2: Describe the role and responsibilities of the manager

Topic 3: Outline the communication activities

Topic 4: Describe the process for monitoring and evaluating improvements

               

This course is aligned with the following Unit Standard:

Apply the principal of ethics to improve organisational culture

SAQA ID: 252042, Level 5, 5 credits

DURATION:1 day (8 hours)

 

MODULE 25 - MANAGE A DIVERSE WORK FORCE TO ADD VALUE

SCOPE:

On completion of this learning programme the qualifying learner will be capable of:

Demonstrating knowledge and understanding of diversity in the workplace.

Demonstrating understanding of the reality of diversity and its value in a unit.

Managing team members taking into account similarities and differences.

Dealing with disagreements and conflicts arising from diversity in a unit. 

UNIT 1: UNDERSTAND DIVERSITY IN THE WORKPLACE

Topic 1: Define diversity

Topic 2: Explore diversity as a potential source of discrimination

Topic 3: Explain the implications of diversity for relationships

Topic 4: Deal with diversity issues

UNIT 2: UNDERSTAND THE REALITY OF DIVERSITY AND ITS VALUE

Topic 1: Explain the benefits of diversity

Topic 2: Explore ways of utilising diversity

Topic 3: Meet the diverse needs and goals of team members

Topic 4: Meet the diverse needs of clients and communities

UNIT 3: MANAGE DIVERSE TEAM MEMBERS

Topic 1: Identify diverse beliefs, values, interests and attitudes

Topic 2: Recognise common beliefs, values, interests and attitudes

Topic 3: Encourage diversity interaction

Topic 4: Be sensitive towards and understand diversity

UNIT 4: DEAL WITH DIVERSITY DISAGREEMENTS AND CONFLICTS

Topic 1: Acknowledge and manage incidents of conflict and disagreement

Topic 2: Manage unfair discrimination and discriminatory practices

Topic 3: Use disagreements and conflict as opportunities for learning

 

This course is aligned with the following Unit Standard:

Manage a diverse work force to add value

SAQA ID: 252043, Level 5, 6 credits

DURATION: 1 day (8 hours)

 

MODULE 26 - APPLY THE PRINCIPLES OF KNOWLEDGE MANAGEMENT

SCOPE:

On completion of this learning programme the qualifying learner will be capable of:

Demonstrate knowledge and understanding of the concepts and components of knowledge management.

Analyse a unit according the entity's knowledge management policies and procedures.

Develop a knowledge management implementation plan for a unit. 

UNIT 1: UNDERSTAND KNOWLEDGE MANAGEMENT

Topic 1: Explain the driving forces of knowledge economy

Topic 2: Describe the components of a knowledge management system

Topic 3: Explain the importance of knowledge management

Topic 4: Explain the results of managing knowledge

UNIT 2: ANALYSE A UNIT ACCORDING TO ORGANISATIONAL KNOWLEDGE MANAGEMENT POLICIES AND PROCEDURES

Topic 1: Analyse the current practices in a unit

Topic 2: Compare the knowledge management practices to those of other units

Topic 3: Interpret the findings of the analysis

Topic 4: Consolidate the findings and make recommendations

UNIT 3: DEVELOP A KNOWLEDGE MANAGEMENT IMPLEMENTATION PLAN

Topic 1: Describe the role of the manager in implementing the plan

Topic 2: Develop an operational plan for managing knowledge in a unit

Topic 3: Promote the operational plan

Topic 4: Describe the implementation of the plan

 

This course is aligned with the following Unit Standard:

Apply the principles of knowledge management

SAQA ID: 252044, Level 5, 6 credits

DURATION: 1 day (8 hours)

MODULE 27 - DOMESTIC RELATIONSHIPS COUNSELLING

SCOPE:

This unit standard is intended for individuals who counsel people in domestic relationships such as couples, partners, families and other domestic units in a variety of situations, but who are not are not registered professionals such as qualified Psychologist and Social Workers. It will be useful for counsellors in a variety of counselling contexts including, but not limited to, schools, Non-Governmental Organisations, Faith Based Organisations, the South African Police Service, Counselling Call Centres, Hospitals, Clinics and Support Agencies, Sports Centres, Education and Training facilities, Government and Health and Social Services facilities. It should develop learners who know their scope of practice, behave ethically in a counselling context, conform to minimum standards and know when to refer a client.

UNIT 1: DIFFERENT TYPES OF DOMESTIC UNITS

Topic 1: Different types of marriages      

Topic 2: Characteristics of different family units

Topic 3: The influence of culture

UNIT 2: THE CHANGING NATURE OF RELATIONSHIPS

Topic 1: Changing relationships

Topic 2: Triggers of change         

UNIT 3: COUNSEL A COUPLE OR DOMESTIC UNIT

Topic 1: The counselling environment

Topic 2: The counselling process

Topic 3: Tools for couple counselling

Topic 4: The attitude of the client towards counselling

UNIT 4: CORE SKILLS OF THE LAY COUNSELLOR

Topic 1: Personal strengths of a good counsellor

Topic 2: How to listen effectively

Topic 3: Encouraging communication

Topic 4: Dealing with conflict

UNIT 5: REFERRALS FOR SPECIFIC NEEDS OR PROBLEMS

Topic 1: Identifying resources

Topic 2: Referral and documentation processes

 

This course is aligned with the following Unit Standard:

Domestic relationships counselling

SAQA ID: 252530, Level 4, 3 credits

DURATION: 1 day (8 hours)