ITD is committed to deliver value to its clients. Not only do we ensure that our interventions make a difference in the client’s business, but also that the interventions are relevant, appropriate and value-adding to the client organization.
Our commitment to deliver value is reflected in our Return on Investment focus. We monitor and evaluate our intervention programmes on a continuous basis, to ensure that it is aligned with the goals of the organisation and the change that our clients wish to effect. Feedback from employees shape the intervention as it is rolled out in order to keep it aligned with the client’s objectives.
Our evaluation process determines Return on Investment, and provides multiple lenses on the value of the intervention for the client organisation. These lenses highlight financial as well as human resource impacts. In addition to demonstrating value, ITD uses the evaluation to enable our clients to create an organisational environment that will generate and sustain the best Return on Investment from our intervention.